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Key Responsibilities:Serve as escalation point for customer quoting, inquiries, issues, and complex requests to ensure timely resolutionOversee and guide team handling of quoting, customer inquiries, order processing, and product information to ensure accuracy and consistencyEnsure proper review and understanding of customer-provided drawings and specifications across the teamManage and monitor the end-to-end lifecycle of customer requests from inquiry through production and deliveryOversee handling of ...read more