• Eric Salas, Montgomery Skyline, Montgomery Area Chamber of Commerce, Montgomery Chamber, MGMChamber, Montgomery Alabama
  • Application Security Support Engineer - Remote

  • ZALME LLC
    Job Description
    Security Support Engineer 

    As a Security Technical Support Engineer, you will join an industry-leading organization in customer service and support, becoming engaged in the most advanced total customer experience excellence practices. You will solve various technical customer issues and answer service, product, technical, and customer relationship questions received through various customer support communication channels such us telephone, email, e-chat and ticketing system. You will also have the opportunity to collaborate across teams to drive improvements in achieving high levels of customer satisfaction.

    Fortify Application Security Support Engineer will:
    Troubleshoot and assist customers on product issues via email, telephone, CRM and remote session
    Analyze, diagnose, and resolve complex technical issues related to Fortify products in multi-tiered application environments using logs, reproduction, technical documentation and know-how.
    Perform static and dynamic application security testing with Fortify tools
    Proactively assist to avoid or reduce problem occurrence
    Keep detailed log of all customer interactions in case management tools
    Collaborate with cross functional teams to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
    Develop, document, and publish best practice methods, knowledge base articles and solutions
    Potential to participate in after hours or holiday emergency on call

    Education and Experience:
    Bachelor’s degree in Computer Science, Information Systems, or related fields, or equivalent experience
    3-5 years of working experience in relevant technologies and customer environments

    Knowledge and Skills:
    Technical knowledge in security engineering, system and network security protocols, authentication and security protocols and system development life cycle
    Experience with supporting OS (primarily Windows; Linux), application servers (Apache Tomcat, IIS, WebSphere)
    Experience with database technologies such as MySQL, MS SQL, Oracle and SQL queries
    Knowledge of network and web related protocols (e.g. TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, web servers
    General coding knowledge in Java, JavaScript, Python, PHP, .NET, C/C++ and others
    Experience with SOAP, REST, WSDL, XML, JSON
    Familiar with vulnerabilities and weaknesses related to OWASP Top 10
    Experience with vulnerability scanning tools
    Background or experience in object-oriented software development
    Background or experience in application security (SAST, DAST)
    Security certifications (CEH, CISSP, etc.)
    Up-to-date on latest security regulations, alerts and vulnerabilities
    Contact Information