Blueprint for Success Series: Work with Difficult People

Whether at work, home or in our community, we all encounter challenging personalities. A first instinct might be to avoid difficulty because addressing it can feel like confrontation, which can be exhausting and emotionally draining. But avoiding discord will only make it worse. Unresolved conflicts waste enormous amounts of time and energy and destroy morale and negatively impact the bottom-line.

This module empowers participants to engage with difficult people in a confident and constructive way. Team members take a look at their own qualities against six common disruptive behaviors and determine if they contribute to conflict. Participants also learn how to apply a 12-step process to situations that involve negotiation and compromise, as well as evaluate and understand the concept of benefit of the doubt.
 
Completion of this module will empower participants to:

• Work more effectively with difficult people
• Uncover opportunities for growth by improving working relationships
• Apply principles and techniques for negotiating effectively
• Recognize how and when to compromise